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Ramset Factory Service Centers

Ramset Factory Direct Tool Repair and Replacement Parts Orders

Effective October 1, 2012, all Ramset tool repairs and parts orders will be moved to ITW Construction Service and Parts in Lake Forest, IL. All repair activities in Glendale Heights IL and Allentown, PA will be discontinued by the end of September. ITW Construction Service and Parts facility offers best-in-class tool repair service and a 24-hour turnaround of most replacement parts orders. Our service technicians are factory trained and use only factory direct replacement parts.

The following ordering procedures will be effective October 1, 2012:

Tool Repair, Service and Warranty

  • www.ramsetrepair.com will still be active to enter your repair for registered users.
  • Repair phone number will remain the same at: 800-726-7386; select 6.
  • Repair fax number will be changed to: 847-247-4994
  • Email will be: toolrepair@itwserviceparts.com
  • Ship all tools requiring service or repair to:

    ITW Construction Service & Parts
    Ramset Tool Service
    13825 West Business Center Drive, Unit A
    Lake Forest, IL 60045

  • The Allentown PA, facility and Glendale Heights, IL Repair facilities will be closed effective immediately and will no longer be accepting tools for service. Send all tools to Lake Forest, IL location listed above.

Replacement Parts Orders Only

  • Parts orders must be faxed or emailed:
  • To check status of orders call ICSP Customer Service at 800-634-7373.
  • Ramset tool and fastener orders will continue to be placed with Ramset Customer Service at 800-241-5640.

Lock Box Information

Please send payments to ICSP at lockbox address below:

ITW Construction Service and Parts P.O. Box 71389 Chicago, IL 60694

We look forward to handling your Ramset tool repair and replacement parts needs.

Ramset Repair Center

Send your tool direct to Ramset for repair.

Authorized Gas Tool Warranty Centers

Here are the links to the Tool Schematics and Tool Safety & Operating Manuals.  
For Service Parts, please contact your local Ramset distributor.

 

TrakFast Repair Manual
Complete Manual (note this PDF is 6.7MB)
Manual broken down into sections
(Individual PDFs)
Tools Required and Safety Instructions (660 KB)
Tool Operation (780 KB)
Preparing Tool for Operation —
Battery/Charger Troubleshooting
(284 KB)
Tool Disassembly (2.4 MB)
Tool Reassembly (1.9 MB)
Troubleshooting Guide (1.2 MB)
 
T3 Service Repair Procedures
Handle Service (PDF 7MB)
Handle/Housing Removal (note this PDF is 6.7MB)

 

ITW Ramset Service Policy

Servicing of ITW Ramset tools should only be performed by an Authorized ITW Ramset Distributor of RAMSET TOOLS. Only tool parts and fasteners specifically designed by ITW Ramset should be used. Using unauthorized parts and fasteners or tampering/modifying the tool in any way will VOID all warranties and may create a dangerous or hazardous situation.

Contact your local Authorized Ramset Tool Distributor for detailed instructions. If you cannot locate a local distributor or if further assistance is required, contact your nearest Ramset Tool Repair Center.

Note: Ramset will make every attempt to respond to emails within 48 hours.
If you prefer more immediate assistance, please call 800-RAMSET6 (726-7386).